Cancellation & Rescheduling Policy

Ordinary DIY bookings

• •Cancellation or rescheduling requested at least 2 hours before the confirmed start is free.
• •A request made less than 2 hours before the start is handled at staff discretion. YezYY does not charge an ordinary DIY cancellation fee.
• •Rescheduling is subject to capacity and opening hours. A replacement time is not secured until staff confirms it.
• •If you are more than 20 minutes late, the original time is no longer guaranteed and staff may rearrange the visit.

Party bookings

• •Cancellation requested at least 48 hours before the final confirmed guest start is eligible for a full refund of the venue fee/deposit.
• •The venue fee/deposit is ordinarily non-refundable when cancellation is requested less than 48 hours before the final guest start.
• •A party reschedule depends on staff approval, capacity and the practical costs already incurred. Staff will record the agreed outcome.

How to request a change

Use the secure management link in your booking email, reply to the booking email, call 0430 787 712, or email congdongdong03@gmail.com. A request is not complete until YezYY records or confirms the change.

Consumer rights and exceptional circumstances

Nothing in these terms excludes, restricts or modifies any right or consumer guarantee that cannot lawfully be excluded under the Australian Consumer Law. If YezYY cannot provide a confirmed service, staff will contact you about a suitable remedy. Evidence may be requested when an exceptional circumstance is relevant to a discretionary outcome.