Privacy Policy

Who we are

YezYY is a DIY studio at G082/235 Springvale Rd, Glen Waverley VIC 3150. Questions or privacy requests can be sent to congdongdong03@gmail.com or made by calling 0430 787 712.

Information we collect

• •Contact details such as your name, phone number and email address.
• •Booking details such as chosen projects, attendance, dates, times and messages.
• •For parties, the birthday child’s name and age, project interests, accompanying-parent count and items you plan to bring.
• •Booking history, policy acceptance, customer change requests, payment records and staff notes needed to operate the service.
• •Optional written photo or video permission, including the consenting parent or guardian’s details when a child is involved.
• •Basic technical and usage information when analytics, security or error-monitoring services are enabled.

Why we use it

• •To review, confirm, change and complete DIY or party requests.
• •To contact you about availability, payment, reminders, cancellations and safety matters.
• •To keep operational, accounting, security and consent records.
• •To improve the website and understand which services customers find useful.
• •To comply with legal obligations and respond to lawful requests.

Sharing and service providers

We do not sell personal information. We may disclose only what is reasonably needed to providers that host the website or database, deliver email, monitor errors or availability, measure website use, or provide professional services. Some providers may process data outside Australia. Their locations and safeguards depend on the providers enabled at the time.

Children and photos

A parent or legal guardian should provide booking information for a child. Photo or video permission is optional, separate from booking acceptance and can be declined without affecting a booking. Permission for a child must be given by a parent or legal guardian. We will record the stated scope and may stop future use after permission is withdrawn, although material already lawfully published or printed may not always be fully recoverable.

Storage, access and correction

We take reasonable steps to protect information and retain it only for as long as reasonably needed for operations, disputes, accounting, consent records or legal requirements. Contact us to request access or correction, withdraw optional photo permission, or make a privacy complaint. We may need to verify your identity before acting on a request.

Website analytics and cookies

If analytics is enabled, the website may use cookies or similar technologies to measure visits and booking steps. Security and error-monitoring tools may also record technical diagnostics. You can restrict cookies in your browser, although some features may work differently.